Privacy Policy

Who are we? 

We are Shelter Adams and can be contacted on the below contact details:

  • Telephone: 0800 6124 109
  • Email: enquiries@shelter-adams.co.uk
  • Address: 16 Branches Close, Bewdley, Worcestershire, DY12 2HD

 

Our Data Contact Lead 

If you have questions about your personal information, you can contact:

  • Name: Rob Shelter
  • Telephone: 07990 523 790
  • Email: enquiries@shelter-adams.co.uk
  • Address: 16 Branches Close, Bewdley, Worcestershire, DY12 2HD

 

Why do we collect and use your personal information? 

We collect and use your personal information to provide you with our repair, maintenance and installation services.

We may also use your personal information to send marketing communications about similar products and services by email. Each marketing email will include an unsubscribe link, and you can object to receiving marketing at any time.

 

What is our lawful basis for handling your personal information? 

Under UK GDPR, the lawful bases we rely on are:

  • Contract – to deliver our services and fulfil our agreement with you.
  • Legal obligation – where required by law (e.g. reporting to regulators).
  • Legitimate interests – to send marketing about similar services, to work with professional service providers, or in the event of a merger or acquisition.

We rely on the soft opt-in for email marketing to existing customers, in line with PECR.

 

What happens if I do not provide my personal information? 

If you do not provide the personal information we request, we may not be able to provide our services to you.

Who will we share your personal information with? 

We may share your information with:

  • Finance lenders/brokers (for finance applications)
  • Law enforcement agencies and regulators (e.g. FCA, HMRC) where required
  • Professional advisers (lawyers, accountants, compliance consultants) under confidentiality agreements
  • Successor organisations if we are involved in a merger or acquisition

 

How long will we store your personal information?

  • We will retain your information for up to six years from the date we stop providing services to you.
  • If you consent to marketing, we will retain your data until you withdraw consent or unsubscribe.

 

What are your rights under UK GDPR?

 You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion (after services end)
  • Restrict how we use your data
  • Object to processing
  • Data portability (e.g. in Excel or Word format)
  • Withdraw consent at any time

We will respond to all rights requests within one month.

 

How can I exercise my rights? 

You can contact us using the contact details at the top of this policy.

 

How do I complain?

  • Contact us directly using the above details.
  • Or contact the Information Commissioner’s Office (ICO):

 

Cookie Policy 

Our sites use cookies.  Cookies are small text files that are placed onto your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser.

The only cookies in use on our site are for Google Analytics. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it. We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. Google Analytics collects information anonymously.

You can opt out of Google Analytics without affecting how you visit our site.